TERMS AND CONDITIONS

APPLICATION PROCESS

• All stallholders wishing to participate must complete a Stall Holder Application Form.

• If offered a stall, payment will be debited from your card 15 days prior to the market. If payment is not received by this time, the spot will be offered to another applicant.

• Submission of an application does not guarantee a stall. If successful, you will receive an offer email and must confirm your participation with payment.

• Proof of insurance and Street Trader registration must be provided no later than 14 days before the event. Failure to do so will result in forfeiting your spot with no refund.

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STALLS​

• Outdoor stalls: Stallholders must provide their own chairs, tables, and marquees.

• Table/space dimensions:

  • Indoor Single Site: 2.5m x 2m (1 x 1.8m table)

  • Indoor Corner Site: 2 x 1.8m tables in an L shape

  • Indoor Double Site: 5m x 2m (2 x 1.8m tables side by side)

  • Marquee Spaces: 3m x 3m (single) or 6m x 3m (double, by request)

• Marquees: Weights must be used (minimum 20kg per leg). Pegs are not permitted.

• Vehicle access: Must be requested in the application form but is not guaranteed.

• If sharing a table/marquee, both stallholders must pay the standard stall fee.

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STALLHOLDER RESPONSIBILITIES

• Stallholders must ensure their stall is maintained in the same condition as upon arrival. Any cleaning or repair costs due to negligence will be charged to the stallholder.

• Site maps may be adjusted on the day of the event, so flexibility is appreciated.

• All products sold must be at least 80% handmade by the business owner.

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CANCELLATION POLICY

1. Cancellation by Stallholder

   • Stallholders wishing to cancel their participation must notify the event organizers at least 24 hours before the scheduled market start time.

2. Cancellation Within 24 Hours

   • If a stallholder cancels within 24 hours of the market’s scheduled start time, a $30 cancellation fee will apply. This fee is non-refundable and will be charged to the stallholder’s account.

3. No Show Policy

   • If a stallholder fails to attend the market without prior notice or valid explanation, it will be considered a no-show, and a $30 cancellation fee will be imposed. Two no-shows may result in the stallholder being prohibited from participating in future markets or events organized by the event organizers.

4. Cancellation Fee Payment

   • The cancellation fee must be paid promptly. Failure to settle the fee may result in the stallholder being prohibited from participating in future markets or events organized by the event organizers.

5. Refunds and Credits

   • The $30 cancellation fee is non-refundable under any circumstances, including if the cancellation is due to an emergency or unforeseen event.

   • Stallholders who cancel within the 24-hour window can not receive a refund for any site fees paid but may use their paid fees as credit for a future market if applicable.

6. Failure to Cancel or Notify

   • If a stallholder fails to notify the event organizers of their cancellation in accordance with this policy or fails to appear without notifying the organizers, the event organizers may refuse to invite them to participate in future events.

7. Exceptional Circumstances

   • In certain circumstances (e.g., emergency or illness), stallholders may request special consideration for cancellation fees. Requests must be submitted in writing and are at the sole discretion of the event organizers.

8. Acknowledgement

   • By applying to participate as a stallholder, you acknowledge and agree to the cancellation fee policy outlined above and understand that any cancellation made within the specified time frame will result in the associated cancellation fee.

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STALL FEES

• If fees remain unpaid 7 days before the market, your stall will be withdrawn.

• If you arrive after 8:30 am on market day, you will not be permitted to trade and will not receive a refund.

• Payment will be debited automatically, and no reminders will be sent.

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REFUND POLICY

• No Refunds will be issued for cancellation after the charge date. However, the fee may be used as a credit for future markets.

• Please ensure cancellation before the charge date if you no longer wish to participate.

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 By submitting your application through the ISSIMO Market platform and completing a payment, you agree to the following terms and conditions regarding payments, fees, and refunds.

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1. Payment and Billing

When you submit your application to become a stallholder through the ISSIMO Market platform, the site fee will not be automatically deducted at the time of submission. Payment will only be taken automatically once your application has been approved by the event organizers. Upon approval, the required site fee will be automatically deducted from your payment method by ISSIMO Market, the official booking platform for this event.

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2. No Refund Policy

Once the payment for the site fee has been processed and funds have been successfully deducted by ISSIMO Market, no refunds will be issued under any circumstances. We do not offer refunds, exchanges, or credits for any transactions once payment has been made.

 

3. Automatic Deduction of Site Fee

By submitting your stallholder application through the ISSIMO Market platform, you acknowledge and agree that the site fee will be automatically deducted only after your application has been reviewed and approved by the event organizers. Once approved, you consent to the automatic deduction of the site fee by ISSIMO Market from your payment method, and you understand that this payment is non-refundable.

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4. Exceptions

In some specific circumstances, and at our sole discretion, we may consider providing a refund or adjusting the site fee. These exceptions may include, but are not limited to:

• Duplicate payments made by mistake

• Technical issues preventing the completion of the transaction or access to services

Any request for an exception must be made in writing to our customer support team within [insert number of days] days of the transaction.

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5. Disputes and Chargebacks

If you initiate a chargeback or dispute a transaction after payment has been processed by ISSIMO Market, we reserve the right to suspend your application or restrict your access to the event until the matter is resolved. Any chargebacks may also result in a permanent ban from participating as a stallholder in future events.

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6. Agreement

By submitting your application through the ISSIMO Market platform and agreeing to these Terms and Conditions, you acknowledge that you have read and understood the no refund policy and automatic deduction of the site fee by ISSIMO Market once your application is approved. You also agree to be bound by these terms and conditions. If you do not agree with this policy, please refrain from submitting your application.

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7. Changes to Terms

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

If you have any questions or concerns, please contact our customer support team at [Insert Contact Information].

This version now specifies that ISSIMO Market is the platform responsible for processing the payments and the automatic deduction of the site fee. Let me know if you need any further modifications!

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LICENCES AND PERMITS

• Stallholders must ensure compliance with all relevant product, safety, business, and trade legislation.

• Food vendors must provide a current copy of insurance, permits, and food certificates when applying.

• Failure to submit Street Trader/Food Trader permits 14 days prior to the market will result in forfeiture of your stall.

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LOSS AND DAMAGE CLAIMS

• Market coordinators are not liable for any damages or injuries related to your products, stall equipment, or actions at the event.

• By participating, you agree to indemnify market coordinators and the venue against any claims.

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PHOTOGRAPHS AND PROMOTIONAL MATERIAL

The market organizers may take photographs, videos, or other media during the event for promotional and marketing purposes. By participating in the market, you grant permission for your stall and products to be included in such media.

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Compliance with Local Laws

• Stallholders are required to comply with all applicable local laws, regulations, and ordinances while participating in the market.

• Stallholders must ensure that all items for sale are in compliance with the relevant consumer protection laws.

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PROHIBITED ITEMS 

ot maintain a safe, enjoyable, and family-friendly environment for all attendees, vendors, and participants, That's Mine Events markets strictly prohibit the sale of the following items:

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1. Alcohol

Alcohol is prohibited unless specifically authorized by event organizers, who will ensure that all necessary permits and regulations are in place. Selling alcohol without proper authorization is not allowed and could result in immediate removal from the market.

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2. Drugs or Controlled Substances

The sale of illegal drugs, narcotics, or prescription drugs without proper prescriptions is strictly prohibited. This includes substances that are illegal to possess or distribute according to local laws. This also includes drug paraphernalia.

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3. Weapons or Firearms

The sale of weapons, including firearms, knives, tasers, pepper spray, and any other weaponry, is strictly prohibited. This ensures a safe environment for all market attendees, especially families and children.

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4. Tobacco and Vaping Products

Smoking and vaping products are not permitted for sale at our markets. This includes cigarettes, cigars, e-cigarettes, vape pens, and any related accessories. Smoking-related products can create safety hazards and may negatively impact the atmosphere of the event.

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5. Pornographic or Explicit Materials

The sale of adult material, including explicit books, magazines, videos, or other media, is not allowed. We strive to maintain a family-friendly atmosphere where all visitors, including children, can feel comfortable and safe.

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6. Counterfeit or Fake Goods

 Selling counterfeit or fake products is strictly prohibited. This includes items that are replicas of popular branded products or goods that infringe on trademarks, patents, or intellectual property rights. These items not only violate the law but also mislead consumers.

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7. Stolen or Illegally Sourced Products

Description: The sale of stolen or illegally sourced products is prohibited. All vendors must have proof of legal ownership or authorization to sell the items in their booth. Selling such items is illegal and could lead to serious consequences.

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8. Hazardous Materials

Any hazardous materials, such as flammable substances, chemicals, toxic items, or other dangerous goods, are not permitted for sale. This includes products that could pose a risk to health, safety, or the environment.

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9. Live Animals or Insects

 The sale of live animals or insects is prohibited unless specifically authorized by event organizers. This includes pets, exotic animals, and insects. In some cases, specific permits may be required for such sales, but they are generally not allowed to ensure safety and animal welfare.

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10. Food or Drink Items

the sale of food or drink is only allowed for vendors who have been pre-approved and hold the necessary permits and licenses. Unauthorized food sales are prohibited to ensure that food safety regulations are adhered to and that appropriate health standards are met.

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11. Items that Violate Copyright or Trademark Laws

Items that infringe on copyright or trademark laws are strictly prohibited. This includes unlicensed reproductions of branded merchandise, unauthorized copies of music, movies, books, or artwork. Such sales can result in legal action from the intellectual property owners.​

 

12. Items with Offensive or Discriminatory Content

The sale of items that contain hate speech, racial slurs, or discriminatory messages is prohibited. This includes any materials that promote violence, racism, sexism, or any form of discrimination. We strive to create a respectful and welcoming environment for all.

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13. Fireworks or Explosives

The sale of fireworks, firecrackers, or any other explosive materials is prohibited. These items are hazardous and pose a significant safety risk in a public setting. Selling them without the appropriate safety measures is not allowed.

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14. Unapproved Promotional Materials

Description: Selling or distributing promotional materials unrelated to the market, such as flyers, pamphlets, or advertisements for non-market businesses or events, is prohibited unless specifically approved by event organizers. This ensures that all promotional efforts are relevant and respectful to the market's atmosphere.​

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15. Health and Beauty Products

The sale of unregulated health or beauty products, including items that are expired or do not meet required safety or health standards, is prohibited. This includes products like cosmetics, skincare items, and supplements that have not been approved by relevant health authorities or do not meet labeling regulations.

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16. Used or Second-Hand Items

The sale of used or second-hand items is generally prohibited unless explicitly allowed by the event organizers. Some markets, like vintage or charity sales, may allow second-hand items, but these will be subject to specific guidelines and must meet safety and quality standards.

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17. Items that are Non-Compliant with Local Health and Safety Regulations

Any items that do not meet local health, safety, or legal standards are prohibited. This includes products that do not adhere to regulatory requirements set by local authorities, such as unsafe toys, unapproved electrical goods, or products that violate food safety standards.

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This list is designed to maintain the integrity of our markets and ensure a positive, safe, and family-friendly experience for all. That's Mine Events reserves the right to remove any vendor found selling prohibited items, and violations of these rules may result in being banned from participating in future events.

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If you are unsure about whether your items meet our guidelines, please contact us ahead of time for clarification.

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Wet Weather, High Winds, and Extreme Heat Policy

1. Event Cancellation Due to Adverse Weather

• The safety and well-being of our stallholders, visitors, and staff are our top priority. In the event of extreme weather conditions, including heavy rain, high winds, or extreme heat (temperatures reaching 38°C or higher), the event organizers will assess the situation and may decide to postpone or cancel the market.

• Cancellation or Postponement Decision:

  • The decision to cancel or postpone the market will be made by the event coordinators, who will closely monitor weather reports and conditions.

  • The decision will be communicated as soon as possible, typically no later than 4 hours before the event starts. If adverse weather develops during the event, the market may be canceled or closed early for safety reasons.

2. Types of Adverse Weather Conditions

• Heavy Rain: If rain becomes torrential or if there is significant risk of flooding, the event may be canceled or postponed.

• High Winds: If wind speeds reach over 40km/h, stallholders with outdoor setups may be required to pack down early, as high winds can cause damage to equipment, marquees, and display items.

• Extreme Heat: If temperatures reach 35°C or higher, the market may be canceled or rescheduled for the safety of participants and attendees.

3. Communication of Cancellation or Postponement

• Stallholders will be notified via email, phone, or text message as soon as the decision is made to cancel or postpone the event. It is essential that stallholders keep their contact details up to date during the application process.

• Notifications will also be posted on the event’s official website and social media channels for public awareness.

4. Refund or Roll-over Options

• If the market is canceled due to weather conditions (rain, high winds, or extreme heat), stallholders will have the option to:

  • Receive a full refund, or

  • Roll over their stall fee to the next scheduled market (subject to availability).

• No Refund for Partial Cancellations: If the market proceeds with a modified schedule or if only a portion of the event is canceled, refunds will not be issued.

5. Stallholders' Responsibility During Adverse Weather

• Stallholders are responsible for ensuring their stalls are safely set up and prepared for adverse weather, including:

  • Heavy rain: Bringing waterproof coverings, tarps, or suitable shelter for their goods.

  • High winds: Ensuring that equipment and marquees are securely weighted (minimum 20kg per leg) and properly anchored.

  • Extreme heat: Taking measures to protect products from damage (e.g., bringing shade and cooling equipment).

• Marquee Guidelines: If using a marquee, it is essential to secure it properly to avoid damage or injury during high winds. If the winds become unsafe, stallholders may be asked to pack down early.

6. Weather-Related Early Departure

• If conditions become unsafe due to heavy rain, high winds, or extreme heat during the event, stallholders may be required to pack down early.

• In case of early departure, no refunds will be issued for any stall fees, and stallholders will not be compensated for lost trading time.

7. Event Rescheduling

• If the market is rescheduled due to adverse weather conditions, stallholders will be required to confirm their availability for the new date. If a stallholder cannot attend the rescheduled event, they will be offered a credit for a future event, rather than a refund.

8. Extreme Weather Preparedness

• In case of high winds or heavy rain, stallholders should bring:

  • Secure weights for marquees and tents (minimum 20kg per leg).

  • Waterproof covers or tarps for their products.

  • A first aid kit for safety in case of accidents caused by wind or rain.

• In the case of extreme heat (over 38°C), stallholders are encouraged to:

  • Bring plenty of water, shade, and cooling equipment.

  • Ensure products are kept in cool conditions and avoid damage from heat.

  • Use sunscreen and wear hats for sun protection.

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By participating in ‘That’s Mine’ Events, stallholders acknowledge the possibility of adverse weather cancellations or adjustments and agree to the conditions outlined in this policy. Our goal is to ensure a safe and enjoyable market experience for all, even in challenging weather conditions.

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STALLHOLDER CODE OF CONDUCT

1. Social Media Policy: Positive promotion of the event is encouraged. Negative commentary on social media will result in exclusion from future events.

2. Stall Placement: Management determines stall placements and may adjust layouts if necessary.

3. Operational Requests: Stallholders must cooperate with reasonable safety and quality requests from management.

4. Product Standards: Only approved products may be sold. New products must be pre-approved by management.

5. Courtesy and Respect: Treat fellow stallholders, staff, and visitors with professionalism and respect.

6. Conflict Resolution: Resolve issues directly with event organisers without escalating them publicly.

7. Unacceptable Behaviour: Verbal or physical abuse is strictly prohibited and will result in immediate removal from the market.

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By participating in ‘That’s Mine’ Events, stallholders agree to abide by these terms and maintain a positive, professional environment for all attendees.

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Thank you for your cooperation!